Operating from low-cost centres provides optimum services at reduced rates while still retaining the benefits of physical proximity and cultural alignment. Physical proximity enables swift, ad-hoc, on-site deployment of resources where required for specific tasks or projects while cultural alignment ensures the communication process is as streamlined and efficient as possible – a critical component of any service provision.
A managed services resource pool has the elasticity to respond to changes in demand, meaning that service delivery is predictable in terms of cost, quality and timeliness. Plus, your organisation can access staff who are highly trained with first-hand expertise on client sites across a variety of systems and product areas so that a wealth of knowledge and experience is brought to bear on each assignment.
Follow-the-sun 24/7 availability coupled with streamlined best–practice processes ensure optimised, repeatable and high-quality service delivery. Combined with the ability to ramp-up and scale down resources in line with peaks and troughs in service demand, this enables organisations to meet their internal targets, client commitments and regulatory obligations in a sustainable and repeatable manner.