AdenzaSL: ​Managed Service Application Support​

First Derivative was instrumental in supporting a global bank’s regulatory reporting for capital using the AdenzaSL platform. As a System Integrator and Managed Help Interface (MHI), we facilitated a smooth transition to our proven support model, ensuring the bank benefited from our cost-effective and comprehensive coverage.​​​​

• Provided full-spectrum support for daily reporting, service requests, and incident reporting.​
• Ensured seamless overnight batch support, rapidly resolving errors and communicating statuses to mitigate business impact.​
• Engaged in change control, identifying high-priority issues and coordinating development teams for timely resolutions.​
• Daily, weekly, monthly and quarterly manual checks/tasks to meet business requirements​

• Elevated support standards, ensuring business and development teams’ concerns were addressed promptly.​
• Manual manipulation until fix is applied.​
• Business confidence in reporting​
• Enabled traceable data manipulation/adjustments, improving oversight and accountability.​
• Fostered a collaborative international team across Ireland and Canada, dedicated to AdenzaSL platform support.​