First Derivative was instrumental in supporting a global bank’s regulatory reporting for capital using the AdenzaSL platform. As a System Integrator and Managed Help Interface (MHI), we facilitated a smooth transition to our proven support model, ensuring the bank benefited from our cost-effective and comprehensive coverage.
- Provided full-spectrum support for daily reporting, service requests, and incident reporting.
- Ensured seamless overnight batch support, rapidly resolving errors and communicating statuses to mitigate business impact.
- Engaged in change control, identifying high-priority issues and coordinating development teams for timely resolutions.
- Daily, weekly, monthly and quarterly manual checks/tasks to meet business requirements
- Elevated support standards, ensuring business and development teams’ concerns were addressed promptly.
- Manual manipulation until fix is applied.
- Business confidence in reporting
- Enabled traceable data manipulation/adjustments, improving oversight and accountability.
- Fostered a collaborative international team across Ireland and Canada, dedicated to AdenzaSL platform support.
