First Derivative was instrumental in supporting a global bank’s regulatory reporting for capital using the AdenzaSL platform. As a System Integrator and Managed Help Interface (MHI), we facilitated a smooth transition to our proven support model, ensuring the bank benefited from our cost-effective and comprehensive coverage.
What we did
Provided full-spectrum support for daily reporting, service requests, and incident reporting.
Ensured seamless overnight batch support, rapidly resolving errors and communicating statuses to mitigate business impact.
Engaged in change control, identifying high-priority issues and coordinating development teams for timely resolutions.
Daily, weekly, monthly and quarterly manual checks/tasks to meet business requirements
The results we achieved
Elevated support standards, ensuring business and development teams’ concerns were addressed promptly.
Manual manipulation until fix is applied.
Business confidence in reporting
Enabled traceable data manipulation/adjustments, improving oversight and accountability.
Fostered a collaborative international team across Ireland and Canada, dedicated to AdenzaSL platform support.
