- First Derivative’s client is one of the Big Five American technology companies, specifically their Logistics business.
- With over 1.6 billion packages delivered per day and a network of over 275,000 drivers, it is critical that our client performs an effective and efficient onboarding process.
- First Derivative partnered with Moody’s Analytics and Blackdot Solutions to create a customer onboarding managed service.
- The team conduct the onboarding workflow on Passfort and perform OSINT investigations on Videris to enable our client to make informed decisions on whether to onboard or reject the customer.
- We then deployed specialised consultants to automate the repeatable components of the process and introduced AI to generate a scoring methodology that enables the Analysts to focus on making the risk-based decision rather than the manual tasks.
The results we achieved:
As well as making the service scalable for the wider client network,
10x customer onboarding team productivity has increased 10x.
AI enabled analyst decision making is driven by AI.
100% accuracy right first time and quality score of customer onboarding.
